1. Information We Collect
When you register and use XfameBet, we collect the following categories of information:
- Account data – name, email address, phone number, date of birth, and country of residence.
- Identity verification – government-issued ID and proof of address where required by law.
- Financial data – deposit and withdrawal transaction records. We do not store full card numbers.
- Usage data – bets placed, pages visited, device type, IP address, and browser information.
- Communications – messages you send to our support team.
2. How We Use Your Information
We use collected information to:
- Create and maintain your account
- Process deposits, withdrawals, and bet settlements
- Verify your identity and prevent fraud
- Comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
- Send transactional notifications and promotional offers (you may opt out at any time)
- Improve our platform through analytics
3. Data Sharing
We do not sell your personal data. We may share it with:
- Payment processors (e.g., Paystack) to complete financial transactions
- Regulatory authorities when required by applicable law
- Fraud prevention services to protect users and the platform
4. Data Retention
We retain account data for as long as your account is active and for up to 7 years thereafter to comply with financial regulations. You may request deletion of non-regulatory data by contacting support.
5. Security
We use industry-standard encryption (TLS/HTTPS), secure cloud storage, and access controls to protect your data. However, no online service is 100% secure and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@xfamebet.com.
7. Cookies
We use essential cookies for authentication and preference storage. We do not use third-party advertising cookies.