Support

How do I deposit funds?

Go to Wallet → Deposit. We support mobile money, bank transfer, and crypto (USDT TRC20). Deposits are typically instant.

How long do withdrawals take?

Withdrawals are reviewed within 24 hours. Mobile money and bank transfers are processed the same day once approved.

My bet was settled incorrectly — what do I do?

Contact our support team with your bet ID and a description of the issue. We will review it within 48 hours.

I forgot my password. How do I reset it?

Click "Forgot Password" on the login page. A reset link will be sent to your registered email or phone number.

How do I use a bonus?

Eligible bonuses are credited automatically. You can toggle between real balance and bonus balance in the bet slip. Wagering requirements apply.

Can I cancel a placed bet?

Bets are final once confirmed and cannot be cancelled. Please double-check your selections before placing.

My account has been locked. What should I do?

Accounts are locked when security checks are triggered. Contact support at support@xfamebet.com for assistance.